Senior Logistics Account Manager

The Senior Logistics Account Manager is an experienced full-cycle freight brokerage professional responsible for developing and managing significant shipper relationships, negotiating transportation transactions, overseeing complex freight requirements, and contributing to the growth and profitability of RedDot Logistics. This role requires strong commercial judgment, established brokerage expertise, and the ability to independently manage customer and carrier relationships. Senior Account Managers may also assist in mentoring developing brokerage professionals.

• Develop and manage commercial shipper relationships.
• Prospect and secure new transportation accounts.
• Manage complex or high-value freight opportunities.
• Negotiate customer pricing and carrier procurement rates.
• Develop transportation solutions for specialized customer requirements.
• Manage account profitability and customer retention.
• Coordinate capacity sourcing and shipment execution.
• Resolve complex service exceptions.
• Identify opportunities to expand customer relationships.
• Support strategic account planning.
• Collaborate with leadership on customer development.
• Assist junior account managers with brokerage processes.
• Maintain accurate CRM and shipment documentation.
• Follow company credit, compliance, and risk-management procedures.
• Represent RedDot professionally in customer interactions.

• Demonstrated freight brokerage experience.
• Experience developing or managing shipper accounts.
• Strong carrier procurement and negotiation skills.
• Understanding of transportation pricing and freight operations.
• Strong customer relationship management.
• Ability to independently manage complex transportation requirements.
• Professional communication and problem-solving ability.
• Proven commercial judgment.
• Familiarity with CRM and transportation management systems.

• Established shipper relationships.
• Experience managing profitable transportation accounts.
• Knowledge of multiple freight modes.
• Experience with specialized freight or strategic accounts.
• Experience mentoring junior brokerage personnel.
• Demonstrated account growth and retention.
• Candidates are not required to transfer proprietary customer lists or confidential information from previous employers.

Success in this position is evaluated through:

• Gross profit contribution.
• New account development.
• Account growth.
• Customer retention.
• Shipment execution quality.
• Pricing and negotiation effectiveness.
• Strategic account development.
• Operational accountability.
• Contribution to team development.

Potential opportunities include strategic account leadership, brokerage team leadership, and broader commercial management responsibilities based on demonstrated performance and business needs.