Logistics Support Specialist

The Logistics Support Specialist supports the daily execution of freight brokerage operations while developing the operational, commercial, and customer-service skills necessary to advance into a full-cycle Logistics Account Manager position. This role is designed for motivated individuals who are organized, dependable, comfortable communicating with customers and transportation providers, and interested in building a career in logistics. The position combines operational support, shipment coordination, carrier communication, documentation, and foundational brokerage training.

• Assist Logistics Account Managers with daily shipment coordination.
• Communicate with carriers regarding load acceptance, pickup appointments, delivery appointments, and shipment status.
• Track active shipments and communicate relevant updates to internal team members.
• Assist with freight documentation, including rate confirmations, bills of lading, and proof-of-delivery records.
• Help maintain accurate shipment information in company systems.
• Support carrier sourcing and qualification under appropriate supervision.
• Assist with transportation pricing research and rate comparisons.
• Identify shipment exceptions and promptly escalate service concerns.
• Maintain accurate customer and carrier communication records.
• Support the resolution of scheduling and documentation issues.
• Learn transportation equipment types, freight terminology, and brokerage procedures.
• Develop familiarity with customer prospecting, pricing, carrier negotiation, and account management.
• Maintain professional communication with customers, carriers, and coworkers.
• Perform additional operational duties appropriate to the position.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer proficiency.
• Ability to organize multiple tasks and prioritize deadlines.
• Attention to detail and accuracy.
• Professional telephone and email communication.
• Dependability and willingness to learn.
• Ability to work in a fast-paced office environment.
• Customer-service orientation.

• Previous customer-service experience.
• Inside sales experience.
• Dispatching or transportation exposure.
• Familiarity with CRM systems.
• Experience coordinating schedules or service requests.
• Associate's or bachelor's degree in a relevant field.
• Previous freight brokerage experience is not required.

Success in this position is evaluated through:

• Shipment coordination accuracy.
• Timely customer and carrier communication.
• Documentation completeness.
• Responsiveness to service issues.
• CRM and shipment record accuracy.
• Ability to learn brokerage processes.
• Reliability and teamwork.
• Demonstrated readiness for additional responsibilities.

This position serves as RedDot's entry-level development pathway into full-cycle brokerage. Potential progression: Logistics Support Specialist → Logistics Account Manager → Senior Logistics Account Manager → Brokerage Leadership. Advancement is based on demonstrated competency, performance, and business needs.