Logistics Account Manager

The Logistics Account Manager is a full-cycle freight brokerage professional responsible for developing shipper relationships, securing transportation opportunities, sourcing qualified carrier capacity, negotiating freight rates, and coordinating shipments through successful delivery. This is a commercially focused position that combines sales, customer relationship management, carrier procurement, and transportation execution. Logistics Account Managers are expected to take ownership of their accounts and shipment performance.

• Identify and prospect potential shipping customers.
• Develop new business through outbound sales activity.
• Build and maintain long-term shipper relationships.
• Understand customer freight requirements and transportation challenges.
• Prepare competitive freight quotations.
• Negotiate transportation rates with customers and carriers.
• Source and qualify transportation providers.
• Coordinate full-truckload, less-than-truckload, flatbed, expedited, and other approved freight solutions.
• Manage shipment scheduling and transportation requirements.
• Monitor freight movement and address service exceptions.
• Communicate shipment updates to customers.
• Maintain accurate CRM and shipment records.
• Coordinate documentation and billing support.
• Monitor account profitability and gross profit.
• Identify opportunities to expand existing customer relationships.
• Maintain professional relationships with customers and carriers.
• Collaborate with operational support personnel.
• Follow company credit, carrier qualification, and risk-management procedures.

• Strong sales and relationship-building ability.
• Effective verbal and written communication.
• Negotiation and problem-solving skills.
• Ability to manage multiple customer and carrier interactions.
• Strong organizational discipline.
• Professional customer-service approach.
• Ability to work in a performance-driven environment.
• Comfortable with outbound prospecting.
• Basic computer and CRM proficiency.

• Freight brokerage experience.
• Transportation sales experience.
• Carrier sourcing experience.
• Knowledge of FTL, LTL, flatbed, or specialized freight.
• Experience managing customer accounts.
• Demonstrated business development success.
• Qualified candidates from other sales-intensive industries may be considered.

Success in this position is evaluated through:

• New customer acquisition.
• Qualified sales activity.
• Gross profit contribution.
• Account growth.
• Customer retention.
• Shipment service performance.
• Carrier procurement effectiveness.
• CRM accuracy.
• Professional communication.
• Compliance with operating procedures.

Successful Logistics Account Managers may be considered for senior account management, strategic account responsibility, or leadership opportunities based on demonstrated competency and business needs.